Terms of Service

Agreement to Terms

By accessing www.hickoryhideoutwnc.com (“the Site”) and making a reservation, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Site.

Booking & Payment

• A 50% deposit is required at the time of booking to confirm your reservation.
• A second payment of 25% is charged automatically 60 days before check-in.
• The remaining balance is charged 14 days before check-in.
• A $250 refundable damage deposit is charged at booking and refunded within 7 days of checkout if no damage is found.
• If your booking is made within 60 days of check-in, the deposit and second payment are combined. If within 14 days, the full amount is charged at booking.
• All payments are processed securely through Stripe.

Rental Agreement

All guests must sign a digital Rental Agreement before completing their booking. This agreement covers occupancy limits, pet policy, check-in/check-out times, house rules, and cancellation terms. The full agreement is presented during the booking process.

Cancellation Policy

• The initial deposit is non-refundable.
• Cancellations more than 60 days before check-in: refund of any payments beyond the initial deposit.
• Cancellations within 60 days of check-in: non-refundable.
• We strongly recommend travel insurance.

Promotional Codes

Promotional codes are subject to availability and may be withdrawn at any time. Only one code may be applied per booking. Codes cannot be applied retroactively to existing reservations. Discounts apply to the nightly rate only and do not affect cleaning fees, taxes, or damage deposits.

Occupancy & Guest Conduct

Maximum occupancy is 5 guests with a maximum of 4 adults. Valid combinations: 4 adults + 1 child, 3 adults + 2 children, or 2 adults + 3 children. Unauthorized additional guests or parties will result in immediate reservation termination without refund.

Pet Policy

Dogs only. All pets must be disclosed before booking with breed and number. A one-time pet fee of $150 applies. Undisclosed pets discovered at the property will result in immediate reservation termination without refund.

Liability & Indemnification

The property is located in a mountain environment with inherent risks including wildlife, uneven terrain, limited cell service, and weather conditions. By booking, you acknowledge and assume these risks. Hickory Hideout, its owners, and affiliates shall not be liable for any injury, loss, or damage arising from your stay, except where caused by our gross negligence.

You agree to indemnify and hold harmless Hickory Hideout and its owners from any claims arising from your use of the property, including damage caused by you, your guests, or your pets.

Intellectual Property

All content on this website, including text, images, design, and branding, is the property of Hickory Hideout unless otherwise noted. Scenic photography is used with permission from Killboy Photography (killboy.com). You may not reproduce or distribute our content without written permission.

Governing Law

These terms are governed by the laws of the State of North Carolina. Any disputes shall be resolved in the courts of Graham County, North Carolina.

Contact

Questions about these terms? Email hello@hickoryhideoutwnc.com.