Privacy Policy

Who We Are

Hickory Hideout (“we,” “us,” “our”) operates the vacation rental property and the website at www.hickoryhideoutwnc.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a booking.

Information We Collect

We collect information that you voluntarily provide to us, including:

• Booking information: Name, email address, phone number, number of guests, check-in/check-out dates, and pet details if applicable.
• Payment information: Payment is processed securely by Stripe. We do not store your full credit card number, expiration date, or CVV on our servers.
• Rental agreement: Your typed signature name and the timestamp of your agreement acceptance.
• Communications: Messages you send through our chatbot or contact forms.
• Email marketing: If you opt in to receive promotional emails, we store your email address and booking history to personalize offers.

Cookies & Tracking

Our website uses the following cookies:

• hh_returning — A persistent cookie (1 year) that identifies returning visitors so we can offer personalized pricing and promotions. This cookie contains no personal information — only a flag value.

We do not use third-party advertising cookies or tracking pixels. We do not sell or share your browsing data with advertisers.

How We Use Your Information

• To process and manage your reservation
• To charge scheduled payments and refund damage deposits
• To send booking confirmations, payment receipts, and check-in instructions
• To sync your reservation with channel managers (Hostaway) for calendar accuracy
• To respond to questions via our AI chatbot or email
• To send promotional offers to past guests (you may unsubscribe at any time)
• To personalize pricing for returning visitors

Third-Party Services

We use the following third-party services to operate our business:

• Stripe — Payment processing (PCI compliant)
• Supabase — Database hosting (encrypted at rest)
• Hostaway — Channel management and reservation sync
• Resend — Transactional and marketing emails
• Anthropic — AI chatbot (conversations are not stored long-term)
• Vercel — Website hosting

Security Camera Disclosure

The property has one exterior security camera on the driveway. The camera faces outward only and is used to monitor vehicle arrivals. There are no cameras inside the property or aimed at private outdoor areas (decks, hot tub, fire pit).

Data Retention

Booking records and guest contact information are retained for a period of 3 years for tax, legal, and operational purposes. You may request deletion of your personal data at any time by contacting us.

Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing emails at any time using the unsubscribe link in any email. To exercise these rights, contact us at the email below.

Contact

For privacy-related questions or requests, please email hello@hickoryhideoutwnc.com.